Data Center Technician

Hiring Firm:

Zunch Labs Telecom Solutions LLC

Location:

Rio Rancho, New Mexico

Job Summary:

The technician makes decisions affecting own their work within set parameters. Works both independently on work assignments and as a team member at customer sites. Accountable for quality and accuracy of own output.

Essential Function:

  • Execute work orders-related to deployment or first line maintenance scope on network or end customer sites for both telecom and infrastructure equipment according to scope of work, drawings and specifications, planning/service level agreements and quality standards.
  • Troubleshoot network problems
  • Handle/manage customer Incident and requests
  • Configure network equipment to include but not limited to basic routing & switching, base and port configurations using standard operating procedures/checklists
  • Support network project installations which will including creating change documentation, implementation and cable matrixes and network drawings
  • Attend customer program/project meetings and provide updates on network progress as appropriate
  • Direct physical touch resources on what/where to deliver network equipment, and report back to project team or others
  • Direct physical touch resources on cabling needs for network equipment including proper cable labelling, installation, and more
  • Receives, scans, and inventories equipment.
  • Read, understand, and follow product information, job specifications, drawings and wiring instructions/diagrams for the installation and maintenance of equipment.
  • Installs infrastructure systems such as auxiliary framing, cable rack, fiber duct and conduit.
  • Run cabling in the infrastructure system. Able to stitch cable, form wiring, and dress cabling in a professional manner.
  • Install equipment per the instructions included in work orders and other documents.
  • Support and perform necessary tests, measurements or analysis using appropriate tools/equipment.
  • Manage spare and removed parts appropriately as identified in the work orders or by the appropriate authority.
  • Completes work order and provides daily end of shift report to manager.
  • Request support from appropriate interface in case of any complex issues such as advanced testing procedures or service protection/restoration.
  • Provide clear verbal and written job status reporting/updates to managers and customers within specified timeframes
  • Follow/apply company and local health and safety and environmental regulations and rules.
  • Takes on-call duties for first line maintenance services when requested.

Recommended Knowledge, Skills, and Abilities:

  • Proficient in using a laptop computer, cell phone with various industry specific applications, test sets, includingfiber scope, fiber cleaning kits, test phones, volt/amp meters and more.
  • Strong written and verbal communication skills.
  • Comfortable and proficient in working independently with occasional direct supervision.
  • Effectively communicates directly with customers and customer’s contractors.
  • Performs routine tasks of low to moderate complexity requiring limited discretion and judgment.
  • Perform tasks/activities according to assignment and set guidelines.
  • Moderate degree of supervision and coaching provided.
  • Demonstrates initiative and is adaptable to changing business environments.
  • Able to write, hear, understand, and respond appropriately to verbal requests made in person and over the telephone in English
  • Ability to travel between job sites and material depots
  • Occasional overnight travelrequired
  • Must be willing to workdays/nights/weekends and be on-call depending on project demands

Certificates, Licenses, and Registration Requirements:

  • Required – High School Diploma
  • Preferred – Associates Degree or 1-2 years of equivalent training and experience
  • Preferred – OSHA 10 Certified; required OSHA 10 certification within 30-60 days of hire
  • Required – Possess and maintain a valid driver’s license

Physical Demands:

  • Able to lift, move or shift up to 60 lbs. or more weight if in conjunction with another individual required
  • Able to carry, set up and climb an 8-feetor less A-frame ladder is required
  • Able sit, stand, stoop, and drive amotor vehicle, sometimes for long distances
  • Able to work in indoor and outdoor climate condition

Technical Skills:

  • Required – Possess and maintain a valid driver’s license
  • IEEE 202.3 Ethernet Switching
  • TCP/IP Networking
  • Routing – BGP, OSPF
  • VLAN
  • Subnetting
  • Layer 1 Cabling detail – copper and fiber
  • Arista product or Cisco product experience and working experience with their products and working experience with their products

Company Benefits:

We proudly offer comprehensive and competitive benefits programs to our employees and their families.

  • Medical – Company pays 80-90% of Employee cost and contributes to over half of dependent premium.
  • Dental and Vision – Company pays 60% of Employee cost and 50% of dependent premium.
  • FSA – Flexible Spending Account
  • HSA – Health Savings Account
  • Employer Paid Basic Life, Short Term Disability, and Long-Term Disability for Eligible Employees
  • 401k Plan – Day one eligibility; Company match; Fully vested – no waiting period

Please note this job description – while comprehensive – does not cover all required activities, duties,and responsibilities for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Category: Data Center Technician
Job Location: Rio Rancho - New Mexico

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