Digital transformation takes a customer-driven, digital-first approach to all aspects of a business, from its business models to customer experiences to processes and operations. It uses AI, automation, hybrid cloud and other digital technologies to leverage data and drive intelligent workflows, faster and smarter decision-making, and real-time response to market disruptions. And ultimately, it changes customer expectations and creates new business opportunities.
Digital CoreCapabilities
Businesses, like living beings, are constantly driven by their inherent instincts to survive, grow, sustain, and flourish. The concept of an enterprise operating like a living, breathing organism has been explored for several decades now.
Today’s market conditions can either stimulate enterprises to navigate to their next innovation, to their next advantage, to their next business model or wilt them to a premature demise. In such a dynamic market, we help our clients transform their organizations to become a thriving living enterprise by augmenting their core digital capabilities, advancing their operating models, and transforming their talent for the future. This helps them be resilient by responding to market disruptions effectively without interrupting their core business performance. Our custom digital navigation framework paves the way for this transformation with vital digital capabilities at its core, surrounded by a robust operating model and empowered people to help enterprises in their journey to Being Resilient.
Experience
Deliver design-led delightful experiences built on a deep empathy for customers. Conquer context, content, and channel to make CX your competitive advantage.
Insight
Make your data do more. Act on your next opportunity, next pitfall, and next threat before you must. Get to the source of the insights instead of relying on derivatives! Leverage enterprise knowledge and sense micro-feedback to respond in an agile and meaningful way.
Innovate
Redefine possibilities by bridging the gap between your physical and digital worlds of your business through software and platforms. Drive continuous improvement with ideas from a cross-section of industries and innovation ecosystems.
Accelerate
Modernize your core systems to tackle high-frequency decision making at the speed of insights and achieve zero latency. Build a digital infrastructure that enables your enterprise to listen, learn and leverage entrenched knowledge to make better decisions with minimal intervention.
Assure
To be the catalyst for growth by solving complex cybersecurity problems, minimizing risks, and building cyber resilience for your businesses across the globe.
Digital Operating Models
For our clients, digital transformation is about enabling the business to continuously develop agile, effective response to the emerging challenges and opportunities. Their businesses have a transformation plan that is owned at the top and implemented by leaders downstream. They are equipped with what’s needed to drive value from its execution. Yet many of them agree that they are yet to tackle the most important part of the transformation – how to do it. How to put together the people, processes, and tools to enable successful execution and sustainability of results.
For our clients, who are industry leaders, it is not about the next big thing, it’s simply everything that’s next. The next experience. The next innovation. The next possibility.
We work with our clients to go beyond band-aid fixes and design holistic solutions that can evolve to respond to emerging allied and adjacent problems. Whether it is a partnership to fashion a new UX or modernize the core or prototype a new digital offering, we take a holistic view of their transformation journey, find the allied problems worth solving and help them navigate their transformation from that point onward, more purposefully.
We are also deeply invested in reskilling our workforce for these digital times. We are building upon our rich legacy as a learning organization and have evolved our strategy for the digital age, not just in what we learn but also in how we learn – leveraging new digital platforms.
Workforce Transformation
While the gap between demand and supply of digital talent keeps widening, a multitude of newly created digital roles are left unfulfilled by current talent pools. It is easy to see that majority of these digital jobs cannot be easily filled. Responding to this skills-gap, we are cross training liberal arts experts and design talent along with our developers to work together to build digital solutions for our clients. We are fully equipped to help our clients better prepare their own legacy workforce for a right and prosperous digital future.
Work Transformation
Today, many of the digital-age jobs can be performed by non-degree holding workers with the right specialized skills that can be honed through alternative education.
When enterprises aspire to adopt agile enterprise-wide, work inherently involves continuous learning and rapid reskilling. By helping enterprises manage this work transformation, we help them not only remove barriers that would prevent them from fully participating in the modern economy, but also ensure they remain relevant in the future – as a Live Enterprise.
Workplace Transformation
Co-creation by a diverse workforce requires an open and collaborative space. This calls for an agile, immersive, and conducive environment for ideas to take shape into quick prototypes. Our living labs provide just that for our employees. They are amplified by automation, data driven insights and seamless experiences required to innovate in the digital economy.
Our purpose-built technology and innovation help leverage these advantages to help our clients accelerate their talent transformation and maximize productivity.
Empowering Talent Transformations
Jobs that were once the sole domain of human beings are steadily becoming tasks jointly driven by software, machines, and human beings. People must become better problem-finders as machines evolve to be more efficient and indefatigable problem-solvers.